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Solution overview

Do you want to automate and digitalize your message traffic?

iXware offers more!

UNIFIED MESSAGING

The volume of information that reaches us - both in our personal and professional lives - still keeps increasing. Dealing efficiently and effectively with communication flows becomes more and more important to organizations. Unified Messaging (UM) solves your communication issues.The world has become e-mail centric. UM adds fax, SMS and / or voicemail functionality to the familiar e-mail environment. Use iXware to centralize, digitalize and archive all your message flows, creating transparency, greater responsiveness and ease of use.

iXware offers the communication services (modules) which simplify business processes. iXware is unique in the world of UM: truly standard software which is easy to install, easy to use, easy to integrate and easy to manage! Completely modular and scalable, iXware can always be expanded with functionality and capacity safeguarding your original investment. iXware will grow with your requirements!

General features & benefits
Module overview

GENERAL FEATURES & BENEFITS

	Central mailbox A clear overview of all your inbound and outbound messages (fax, SMS and / or voicemail) in your e-mail client.
	Server and client integration iXware is a stand alone e-mail server (SMTP) which comes with its own client, the iXware Workspace. iXware is however most often fully integrated with existing e-mail applications such as MS Exchange/ Outlook or Lotus Domino/Notes. The client extensions make sending fax and SMS as easy as sending an e-mail. Single user management is possible through Active Directory Support (LDAP).
	Delayed sending iXware allows the user to send messages for delivery at any later date and time.
	Prioritity Messages can be sent with different levels of priority. Low priority sending can be used to take advantage of low cost telco hours.
	Archiving of messages Inbound and outbound messages can be archived and retrieved with the search function in the e-mail client. iXware's Archiving Module can write messages and deliver data to any file on the customer's network. But iXware can also deliver these to archiving applications such as Hummingbird, Documentum, Share Point Portal, DocuShare , ScanFlowStore, etc.
	Routing of incoming messages All incoming messages are routed by the iXware server to the personal inbox, mailbox and/or printer, ensuring privacy. iXware can retrieve data from the Active Directory (LDAP) for routing if required.
	Distribution lists and delivery reports One of iXware's features is the possibility to create mailing lists to an unlimited number of recipients. The distribution lists can contain mixed transport means. E-mail, fax and SMS recipients can be included in a single distribution list.
	Billing iXware's Billing Module delivers Call Detail Records (CDR's) to billing applications. Service providers can charge companies, departments, users etc. for the actual use of iXware in any business model.
	Multi site/tenant structure Different operating companies or divisions can use a single iXware server, in single or redundant configurations. Each user group can be assigned its own 'site' within iXware. Services, rights, configurations, etc. can be defined and protected per site. This makes iXware also most suitable for ASP offerings.
	Support iXware International's professionals ensure support in collaboration with the local iXware organization and the customer's reseller. For more information about the use or installation of iXware, please contact your reseller or distributor. iXware International and the local iXware organizations are always present to support the reseller in the background.

MODULE OVERVIEW

E-MAIL MODULE

The E-mail Module comes standard with every iXware server. It allows users to send and receive e-mail messages. iXware can be deployed as a stand alone e-mail server or as a gateway to an existing mail application such as MS Exchange/Outlook, Lotus Domino/ Notes, Groupwise, etc.

FAX MODULE

With iXware's Fax Module, faxing becomes as simple as sending and receiving e-mail. The iXware Faxprinter allows faxing directly from any Windows application (with printing function). Increase the efficiency of faxing with iXware!

SMS MODULE

With iXware's SMS Module, SMS messages can be sent from and received in the e-mail client. iXware makes sending a single SMS message or bulk SMS mailing - for example for marketing purposes - easy and efficient!

VOICEMAIL MODULE

Receive, play back, save and forward voicemail messages directly in the e-mail client with iXware's voicemail Module. Voicemail messages can also be retrieved by (mobile) phone. With iXware's Advanced Voicemail, e-mail and SMS messages can be played (text-to-speech) over the (mobile) phone, replied to and forwarded.

DOCGATE MODULE

DocGate stands for Document Gateway. Documents, such as order confirmations or purchase orders, generated by business applications (ERP, CRM, WMS, F&A, etc), regardless of the platform (MS Windows, iSeries, Unix, etc.) can automatically be faxed and/or e-mailed by DocGate. Accuracy and cost savings by eliminating human intervention!

MFP MODULE

Walk up to the multifunctional peripheral to use iXware's faxing functionality with the MFP Module. Eliminate all conventional scanning and faxing equipment by integrating iXware with MFP's and realize full insight in your organisations fax traffic!

ARCHIVing MODULE

With iXware's Archiving Module, inbound and outbound messages can be stored externally, for example on the network, including delivery data (date and time of receipt/sending, number of pages, etc.).

REPORTING MODULE

Generate statistical reports on the use of iXware with the Reporting Module. The module is commonly used to track the intensity of use of the various communication services by departments or users over pre defined time intervals.

INTEGRATIon MODULE

iXware has integration modules available for various document management, archiving and business applications such as ERP. An example is the SAP Module (SAP Connect). Through this module faxes can be sent directly from SAP, including feedback of delivery status to the SAP client. Ask your iXware reseller for integration options with specific applications.

Verticals

iXware is perfectly suitable for the following verticals:

Interested?

Contact iXware Unified Messaging and Faxservers Please contact us for more information.

iXware Unified Messaging, Fax & SMS server software